8D报告是常用的问题分析,也是异常回复的格式。按照8D报告的思路,我们可以一步步地去分析解决完善所面临的问题。
中文版8D报告格式已经很常见了,一搜一大把。今天我们所要给大家展示的是英文版的8D报告,包括每一步的名称,以及一个案例,供大家参考。
8D, it definitely means there are 8 disciplines to solve a issue, shown it as below.
(It should include all the function teams)
Downstream customer feedback there are 8% fiber between glass and Frame gap.
(5W2H is always used in this discipline)
Quarantine all our company inventory and customer's, arrange manpower to remove the fiber.
1,Incoming Frame have fiber, it would be assemblied in the gap between Frame and glass.
2,floating fiber of glass and Frame surface is assemblied in the gap.
(fishbone, 5W2H, brainstorm, scatter plot, pareto chart are always used)
There are 2 actions.
1, incoming Frame 100% inspect fiber before shipping to assembly station
2, add ion Fan to blow away floating fiber on glass and Frame surface, add dust sticky tape to adheive the floating fiber.
Arrange ops 100% inspect fiber before shipping out.
Add fiber inspection into IS list, and QC sampling check.
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